Hello,
I have purchased a new laptop as my old one suddenly died. I had ADE installed on my old computer which I used to open eBooks I purchased from Blackwell (UK). I have recently installed ADE on my new laptop using the same Adobe ID I used to authorise my old laptop. However, the books I purchased are no longer in my library. I tried to download them again but get the error - Error getting licenese, already fulfilled by another user. I contacted Blackwell to ask if they could send the files again, as new, so that I could authorise them. They advised that maybe I didn't authroise my old laptop and instead, the books were authroised to the computer, rather than my ID. Adobe advise that I contact Blackwell to get them to reset the activasion for the eBook. I don't know who to turn to.
This seems to be getting a bit technical for me and just wanted a bit of advice from the experts - you guys!
I hope the above makes sense and you can help.
Michael