I downloaded the digital editions from your site and tried to download books to the software from my public library. When I clicked download, all it gives me is the "Getting Started" guide but never the book. I have been working with the library to clear this up and their tech guy guided me through the steps needed but it still doesn't work. I have tried uninstalling and reinstalling the program several times but each time get the same result. Not sure what to do now. Can you help me?
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